Customer Celebration Week: NIMASA upholds Customer-Focus Approach

… Commits to more engagement with non-convention vessel operators

Some participants at the Customer Service Week held by NIMASA in Lagos on Wednesday


In compliance with the Federal Government’s template for Ministries, Departments and Agencies (MDAs) to have a customer-focus approach in their operations, the Nigerian Maritime Administration and Safety Agency (NIMASA) has expressed more commitment to engaging with stakeholders.

Director General of NIMASA, Dr. Dakukuk Peterside, stated the Agency’s commitment on the occasion of the Customer Service Week, 2018 tagged “Excellence Happens Here” which held on Wednesday in Lagos.
Remarking the importance of quality service in businesses, Peterside said “It is important to draw our attention to the fact that businesses exist because of the customers. Also, their customers have to be retained in order to sustain the business. How this relationship is maintained is by providing quality or excellent service at all times, because customers will only expend their hard-earned resources on satisfaction they derive from what they buy.”
Represented by the Head of Legal Services, NIMASA, Mrs Aishatu Jidda, Peterside  said that the Customer Consultative Forum(CCF), instituted in NIMASA via the SERVICOM, had  helped to open up discussions on the highlights, constraints and successes of businesses and organisations in their interface with the regulatory role of NIMASA.
He noted that one of such engagements held with operators of the non-convention vessels category in 2017 in Lagos draw the Agency’s attention to the need for more of its regulatory role aimed at fostering quality service.
In his welcome speech, Head of SERVICOM, NIMASA, Mr. Abiodun Olusegun, remarked that the Agency holds in high regard the need for robust engagement with stakeholders in its regulatory/ promotional activities.
Onepageafrica reports that SERVICOM is an acronym for Service Compact with all Nigerians.
It was established in 2004 as the outcome of a three-day Special Presidential Retreat on service delivery with the President, Ministers, Special Advisers, Presidential Aids and Chief Executives of major Extra-ministerial Departments and Parastatals, for the promotion of effective and efficient service delivery in MDAs to ensure customer satisfaction.
The four papers presented by various departments of NIMASA focused on enlightening the gathering on non-convention vessels, maritime safety and seafarers standards, ship registration requirements and cabotage.
The head of SERVICOM encouraged members of the Maritime Workers Union of Nigeria (the Lagos Commercial Private Boat Operators District) present at the event to always contact the NIMASA office in the case of any need for their intervention on issues affecting them in the cause of their operation.